Legal
Last updated: September 9, 2026
We want you to feel confident booking with UniPath. This policy explains exactly when you can get a refund, how much, and how to request one.
Refund eligibility depends on how much of your package your mentor has already delivered. In short: the earlier you request a refund relative to when work begins, the more you get back. This reflects the time our mentors have already invested on your behalf once a session is scheduled or a document review is underway.
This schedule applies to the Standard Application Review, VIP 1-on-1 Visa Coaching, and Complete End-to-End Pack:
| Stage | Refund |
|---|---|
| Before your mentor has started any work | 100% refund |
| After your first coaching session or document review has begun | 50% refund |
| After more than half of your package's deliverables are complete | No refund |
"Work has started" means your mentor has been assigned and has begun a review, coaching session, or shortlist. It does not simply mean that time has passed since booking.
The 15-minute discovery call is free of charge, so there's nothing to refund. You can cancel or reschedule it at any time by emailing us.
Optional add-ons (such as housing assistance or standardized test prep) follow the same schedule as your main package and are refunded on a pro-rata basis alongside it.
Email unipatheducationkh@gmail.com with your booking reference (shown on your confirmation screen and email) and the reason for your request. We'll confirm your refund-eligible amount based on the schedule above within 2 business days.
Approved refunds are issued to your original payment method via Stripe and typically appear within 5–10 business days, depending on your bank or card issuer.
Questions about a refund:
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